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Terms of
Service

The terms and conditions governing appliance repair services provided by Appliancetechline.

Last updated: April 12, 2025  ·  Appliancetechline (Arnold's Appliance Techline)  ·  Calgary, Alberta, Canada

1. Agreement to Terms

By booking a service, submitting a repair request, or engaging Appliancetechline ("we", "us", "our") to perform appliance repair services, you ("the customer") agree to these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided

Appliancetechline provides residential appliance diagnosis and repair services in Calgary and surrounding communities in Alberta, Canada. Services include but are not limited to diagnosis, repair, and parts replacement for household appliances.

We reserve the right to decline any service request at our discretion, including but not limited to situations where the repair is not safely achievable, parts are unavailable, or the appliance poses a safety hazard.

3. Service Calls and Diagnosis

A service call fee of $114.95 applies to each visit and covers travel to your location and initial diagnosis of the appliance. This fee is payable regardless of whether you proceed with the repair.

Following diagnosis, we will provide you with a written or verbal quote for the repair. No repair work will begin without your explicit approval of the quoted price.

4. Pricing and Payment

  • All prices are quoted in Canadian dollars and include applicable taxes unless otherwise stated.
  • Payment is due upon completion of the service visit unless otherwise arranged.
  • We accept cash, e-transfer, and major credit cards.
  • Quoted prices are valid for the service visit at which they are provided. Prices may change if additional faults are discovered during repair.
  • Parts ordered specifically for your repair and subsequently declined by you may be subject to a restocking fee.

5. Service Warranty

We stand behind our work. All repairs performed by Appliancetechline are covered by a service warranty as follows:

  • Labour warranty: 90 days from the date of repair on the specific work performed.
  • Parts warranty: Manufacturer's warranty on parts installed, typically 90 days to 1 year depending on the component and supplier.

The warranty covers the specific fault that was repaired. It does not cover:

  • New or unrelated faults that develop after the repair
  • Damage caused by misuse, power surges, improper installation, or failure to follow manufacturer guidelines
  • Appliances that have been serviced by another party after our repair
  • Pre-existing conditions unrelated to the repair performed

To make a warranty claim, contact us within the warranty period at 587-997-9619 or appliancetechline@gmail.com.

6. Cancellations and Rescheduling

  • You may cancel or reschedule a service appointment without penalty by providing at least 24 hours notice.
  • Cancellations with less than 24 hours notice or no-shows may be subject to a cancellation fee equivalent to the service call fee.
  • We will make every effort to attend scheduled appointments on time. In the event of unforeseen circumstances, we will contact you as early as possible to reschedule.

7. Access to Property

You agree to provide our technician with safe and reasonable access to the appliance requiring service. This includes ensuring the appliance is accessible (not obstructed), that the work area is safe, and that any necessary utilities (power, water) are available.

Our technician will treat your property with care and respect. Any existing damage to your property or appliance should be noted and communicated to us prior to the service visit.

8. Limitation of Liability

Appliancetechline's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for:

  • Incidental or consequential damages, including spoiled food due to refrigeration failure
  • Damage to property resulting from pre-existing conditions in the appliance or installation
  • Losses arising from delays in completing repairs due to parts availability or other factors outside our control

Nothing in these terms limits liability for personal injury or property damage caused by our negligence.

9. Repair vs. Replacement Recommendations

Our technicians may provide an opinion on whether repair or replacement of an appliance is advisable. Such recommendations are provided in good faith based on our professional experience and are not a guarantee of appliance lifespan. The decision to repair or replace always remains with the customer.

10. Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Alberta.

11. Changes to These Terms

We may update these Terms of Service from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Contact

Questions about these terms can be directed to: